Cape Cod String Quartet Logo Shirt

Returns

• Eligibility for Returns:

  • Items must be returned within 30 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items, such as personalized products, digital downloads, and gift cards, are non-returnable unless defective.

• Process for Returns:

  • To initiate a return, please contact our customer service team at capecodmusicsociety@gmail.com.
  • Once your return is approved, you will receive instructions on how to send your item back to us.
  • Please include a copy of the original receipt or proof of purchase with your return.

• Shipping Costs:

  • Customers are responsible for the shipping costs associated with returning an item unless the item arrived damaged or was incorrect due to our error.
  • Shipping costs are non-refundable.

Refunds

• Refund Eligibility:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

• Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, have been used, or are returned more than 30 days after delivery.

• Late or Missing Refunds:

  • If you haven’t received a refund within the expected time frame, please first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [insert email/contact information].

Exchanges

• Damaged or Incorrect Items:

  • If you received a damaged or incorrect item, please contact us immediately at capecodmusicsociety@gmail.com with details and a photo of the item.
  • We will arrange for an exchange or provide a refund as appropriate.

• Exchange Process:

  • If you need to exchange an item for a different size or color, please contact us to confirm the availability of the desired item.
  • The original item must be returned following our return process before the exchange item is shipped.

Processing Time:
All orders are processed and shipped within 3 business days after the order is placed. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and shipping method selected.

Order Confirmation & Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

Shipping Restrictions:
We currently ship to the USA and Canada only. If you are located outside of these areas, please contact us at capecodmusicsociety@gmail.com for further assistance.

Delays & Issues:
While we strive to ensure timely delivery, unexpected delays can occur due to factors beyond our control. If your order is delayed, lost, or arrives damaged, please contact our customer service team at capecodmusicsociety@gmail.com for assistance.